Refund policy

At Way2Health Organic Food Store, we ensure all our organic products are fresh and of the highest quality. Please read the policy below before placing an order.

1. Order Cancellation

A. Before Dispatch

  • You can cancel your order before it is packed or dispatched.
  • To cancel, contact us at info@way2healthorganicfood.com or +91 95945 78059.
  • If the order has not been shipped, a full refund will be issued.

B. After Dispatch

  • Once an order is shipped, cancellation may not be possible.
  • You may refuse delivery. After the order is returned, we will issue a refund (shipping charges may be deducted).

2. Refund Eligibility

You may request a refund if:

  • You received a damaged, expired, or incorrect item.
  • Your order was charged but not delivered.
  • The product does not meet our quality standards (after verification).

Refunds cannot be provided for:

  • Opened, used, or tampered products.
  • Items damaged after delivery.
  • Perishable items (fruits, vegetables, fresh items) unless delivered in unacceptable condition.

📸 All refund requests must be submitted within 24 hours of delivery with clear photos/videos.

3. Refund Processing

  • Once approved, refunds are issued to your original payment method.
  • Processing time: 5–7 business days (may vary by bank/payment provider).

4. Contact Us

For refund or cancellation assistance, please contact us:

📧 Email: info@way2healthorganicfood.com
📞 Phone: +91 95945 78059